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Last Updated: September 29, 2026
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"Do you have any books on law?” *“I need information on bats.” Have customers ever asked you general or ambiguous questions ... This is a training video I created for EDP 632 using Gagne's Nine Events of Instruction. For the purposes of this video, learners ... References Association of College & Research Libraries. (2015). Framework for information literacy for higher education. In this Digital Byte, Carol Hassler from the Wisconsin State Law Library, talks about handling legal these steps for great customer service at the Kansas City Public Library! Staff from Auckland City Libraries demonstrate the This video for public librarians discusses approaches to helping library patrons with legal research questions. INF1310 Section 0101 Victoria Baranow Karolina Majka Holly Mayson Claire Baker. In today's video, we answer the questions, you have been asked to provide references, now what? References are a pretty ...
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