Devcast Tutorial 14 Genesys Dialog Engine

Summary

Building an integration with a cloud-based platform is easy, operationalizing it to be resilient takes forethought and design. Join us for an introduction of the new We all know and love the contact center capabilities of Did you know that real-time call monitoring is possible with GUIs are for the weak. At least when you have to do day-to-day Agnes Corpuz and Prince Merluza explain how to download recordings in bulk to your desktop and directly to Amazon S3 using ... APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... In this session you will learn how Richard Schott demonstrates how to drop a compact PureCloud ( Incentivize and reward your agents not just for their contact center performance but also for metrics from any third-party