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Last Updated: September 28, 2026
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Housley Communications presents Peter Gale speaking on Script that determines the position of the call VoiceBootcamp.com. This video tutorial explores effective handling of time of day, day of week, and holidays. Learn to create dynamic If you really want to annoy folks while they are on hold, play the estimated wait time. Better yet, tell them how many folks are in ... How to write script that allow customers to skip the queue and receive a call from an agent when they become available. Files link ... This script read XML file to determine location of the call and choose the appropriate CSQ Name based on caller ID In this video I show you how to play the callers position in the queue to them. files: ...
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